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Noticeboard

Surgery opening hours are 8.30 to 12.30 and 1.30 to 6.00 daily


Please note our phone lines close at 5.30pm daily and urgent calls only will be accepted between 5.30pm and 6pm. 


Care Navigation


Our team of Medical Receptionists have been trained to Care Navigate and will ask you some questions about the reason for your appointment.  This will help you receive the RIGHT CARE from the RIGHT PROFESSIONAL at the RIGHT TIME.



Book your own Appointment


Register now to be able to book your appointment with the doctor and/or order your repeat medication on line.


https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f


Ask at reception for details 


We do not provide open access urgent surgeries


 Urgent appointments are available every morning for patients registered with Grove Medical practice and can be booked via the receptionist.


Urgent appointments are for urgent medical problems only


To facilitate this change, prescriptions cannot be ordered before 10.00am     


 


Please ensure you have enough medication to cover bank holidays 


 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:


Beldoc 02890744447


Dalriada 02825663500


 


        Treatment  Room Service


Treatment room opening times are:


    8.30am to 5.30pm          Monday to Thursday 


The treatment room is closed from 12.30 to 1.30 daily.


  


NOTICE TO PATIENTS


If you cannot attend, please remember to cancel your appointment. Thank you 


Practice Failed Appointments Policy


Patients who fail 3 or more appointments and do not contact the surgery will be removed from our practice list. 


Repeat Prescription Re ordering


48 Hours notice is required for all repeat medication and this includes medication on Hospital Discharge letters


Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to reception.083@grovemp.gp.n-i.nhs.uk


or link to computer system


https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f


Care Navigation

Grove Medical Practice is launching Care Navigation in May 2019.  This new initiative is to help with the current appointment demand for GPs and will offer a better service to our patients.  


Care Navigation uses Signposting to help Patients


receive the Right Care


from the Right Professional


at the Right Time 


All Reception Staff have been trained to Care Navigate and will ask you some questions about the reason for your appointment. They will follow a protocol and WILL NOT MAKE CLINICAL DECISIONS. All staff adhere to rules of confidentiality at all times.


IF YOU NEED TO SEE YOUR GP


YOU WILL STILL BE ABLE TO DO SO



 
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