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Noticeboard

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Please note we are extremely short staffed this week and our receptionists are experiencing a high volume of telephone calls and patient queries.  Your patience is greatly appreciated and staff are answering calls as promptly as they can. 

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Flu Clinics 

If you are entitled to the Flu vaccine, please contact reception to arrange an appointment. 

Surgery opening hours are 8.30 to 12.30 and 1.30 to 6.00 daily

Please note our phone lines close at 5.30pm daily and urgent calls only will be accepted between 5.30pm and 6pm. 

Care Navigation

Our team of Medical Receptionists have been trained to Care Navigate and will ask you some questions about the reason for your appointment.  This will help you receive the RIGHT CARE from the RIGHT PROFESSIONAL at the RIGHT TIME.

Book your own Appointment

Register now to be able to book your appointment with the doctor and/or order your repeat medication on line.

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Ask at reception for details 

We do not provide open access urgent surgeries

 Urgent appointments are available every morning for patients registered with Grove Medical practice and can be booked via the receptionist.

Urgent appointments are for urgent medical problems only

To facilitate this change, prescriptions cannot be ordered before 10.00am     

 

Please ensure you have enough medication to cover bank holidays 

 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:

Beldoc 02890744447

Dalriada 02825663500

 

        Treatment  Room Service

Treatment room opening times are:

    8.30am to 5.30pm          Monday to Thursday 

The treatment room is closed from 12.30 to 1.30 daily.

  

NOTICE TO PATIENTS

If you cannot attend, please remember to cancel your appointment. Thank you 

Practice Failed Appointments Policy

Patients who fail 3 or more appointments and do not contact the surgery will be removed from our practice list. 

Repeat Prescription Re ordering

48 Hours notice is required for all repeat medication and this includes medication on Hospital Discharge letters

Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to reception.083@grovemp.gp.n-i.nhs.uk

or link to computer system

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Treatment Room Service

The treatment room nurses carry out many procedures including;

blood tests, ear syringing, injections, blood pressure checks, dressing of wounds.

Patients are referred to the treatment room by the doctor or nurse practitioner.

There is an appointment system for the treatment room and appointments can be booked by the receptionist.

The doctor may send patients to the treatment room for blood tests - your name will be added to a list of patients waiting to be seen  - there may be a waiting time.  Alternative you may wish to make an appointment to be seen at another time.

Some patients may take longer to treat than their allocated time.  We ask for your patience if appointments are running late. 

Please let us know if you cannot attend for your appointment.

 



 
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