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Noticeboard

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Please note we are extremely short staffed this week and our receptionists are experiencing a high volume of telephone calls and patient queries.  Your patience is greatly appreciated and staff are answering calls as promptly as they can. 

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Flu Clinics 

If you are entitled to the Flu vaccine, please contact reception to arrange an appointment. 

Surgery opening hours are 8.30 to 12.30 and 1.30 to 6.00 daily

Please note our phone lines close at 5.30pm daily and urgent calls only will be accepted between 5.30pm and 6pm. 

Care Navigation

Our team of Medical Receptionists have been trained to Care Navigate and will ask you some questions about the reason for your appointment.  This will help you receive the RIGHT CARE from the RIGHT PROFESSIONAL at the RIGHT TIME.

Book your own Appointment

Register now to be able to book your appointment with the doctor and/or order your repeat medication on line.

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Ask at reception for details 

We do not provide open access urgent surgeries

 Urgent appointments are available every morning for patients registered with Grove Medical practice and can be booked via the receptionist.

Urgent appointments are for urgent medical problems only

To facilitate this change, prescriptions cannot be ordered before 10.00am     

 

Please ensure you have enough medication to cover bank holidays 

 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:

Beldoc 02890744447

Dalriada 02825663500

 

        Treatment  Room Service

Treatment room opening times are:

    8.30am to 5.30pm          Monday to Thursday 

The treatment room is closed from 12.30 to 1.30 daily.

  

NOTICE TO PATIENTS

If you cannot attend, please remember to cancel your appointment. Thank you 

Practice Failed Appointments Policy

Patients who fail 3 or more appointments and do not contact the surgery will be removed from our practice list. 

Repeat Prescription Re ordering

48 Hours notice is required for all repeat medication and this includes medication on Hospital Discharge letters

Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to reception.083@grovemp.gp.n-i.nhs.uk

or link to computer system

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Minor Illness

Linda

Colds, Coughs and Stuffy Noses
These are caused by viruses and even in this day and age, there is no cure. Antibiotics can only kill bacteria which are completely different organisms. Paracetamol will relieve the headache, sore throats and aching muscles as well as bringing down the fever. The illness will last 5-6 days but the cough may persist for several more days. If you are concerned, you should see the Doctor.

Fever (Raised Temperature)
A fever is natural with most illnesses and simple measures to lower the temperature will make you feel more comfortable. Keep the room cool. Don’t wrap the patient up, even if the patient says they feel cold. Leave the body exposed to allow the excess heat to escape from the body, especially children. Take plenty of cool drinks. Take regular Paracetamol or Aspirin. Sponge down with tepid flannel—leave the patient damp and repeat when dry. *Do not give children Aspirin.

Vomiting and Diarrhoea
Prevent dehydration—drink plenty of fluids. Dioralyte or Rehydrat are available at your Chemist and are very useful for young children. If vomiting is a problem, take small sips of fluid every few minutes. Symptoms should settle in 24—36 hours. If symptoms persist, or if very frequent vomiting, see your Doctor.

Chicken Pox
Rash appears as small red patches with itchy blisters. The rash will dry up and crust over in 4—5 days. The patient is infectious until the last crusts have dropped off. Calamine lotion and cool baths will help the itch. Phenergan medicine from the Chemist can also help control the itch at night.

Headlice
Found in clean hair as often as dirty hair. Spread by head to head contact. A medicated head lotion can be obtained from the Chemist. Treat all members of the family and notify the school.

Threadworm
Small white worms seen in motion. Suspect if there is scratching around the anus, especially at night. They are spread by eggs under the nails and put into the mouth. Medicine is available from the Chemist. All family members should be treated.

Back Pain
Usually begins as a strain caused by poor lifting technique. Always bend your knees and keep back straight. Rest your back on a firm bed and maintain good posture when walking. Painkillers and rest are usually all that may be required.



 
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