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Noticeboard

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Please note we are extremely short staffed this week and our receptionists are experiencing a high volume of telephone calls and patient queries.  Your patience is greatly appreciated and staff are answering calls as promptly as they can. 

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Flu Clinics 

If you are entitled to the Flu vaccine, please contact reception to arrange an appointment. 

Surgery opening hours are 8.30 to 12.30 and 1.30 to 6.00 daily

Please note our phone lines close at 5.30pm daily and urgent calls only will be accepted between 5.30pm and 6pm. 

Care Navigation

Our team of Medical Receptionists have been trained to Care Navigate and will ask you some questions about the reason for your appointment.  This will help you receive the RIGHT CARE from the RIGHT PROFESSIONAL at the RIGHT TIME.

Book your own Appointment

Register now to be able to book your appointment with the doctor and/or order your repeat medication on line.

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Ask at reception for details 

We do not provide open access urgent surgeries

 Urgent appointments are available every morning for patients registered with Grove Medical practice and can be booked via the receptionist.

Urgent appointments are for urgent medical problems only

To facilitate this change, prescriptions cannot be ordered before 10.00am     

 

Please ensure you have enough medication to cover bank holidays 

 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:

Beldoc 02890744447

Dalriada 02825663500

 

        Treatment  Room Service

Treatment room opening times are:

    8.30am to 5.30pm          Monday to Thursday 

The treatment room is closed from 12.30 to 1.30 daily.

  

NOTICE TO PATIENTS

If you cannot attend, please remember to cancel your appointment. Thank you 

Practice Failed Appointments Policy

Patients who fail 3 or more appointments and do not contact the surgery will be removed from our practice list. 

Repeat Prescription Re ordering

48 Hours notice is required for all repeat medication and this includes medication on Hospital Discharge letters

Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to reception.083@grovemp.gp.n-i.nhs.uk

or link to computer system

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Attached Staff

Nursing Staff

1. Practice Nurse
Our Practice Nurse is available for consultations and advice on health matters. Her special interests include asthma, diabetes, cervical smears, Hypertension Clinic and supporting those who are trying to develop a healthy lifestyle with advice regarding weight, exercise, etc. She is available for routine health checks—especially those who rarely attend the Surgery and the elderly.

2. Treatment Room Nurses
The treatment room nurses carry out many procedures including blood tests, ear syringing, blood pressure checks, injections and the dressing of wounds. Patients are referred to the treatment room by the doctor.  Appointments for the treatment room nurse can be booked via the receptionist.

3.  District Nurses
District nurses perform nursing duties for patients in their own homes, who are too ill to attend the Surgery. This may be arranged by the GP or hospital medical staff prior to Hospital discharge. Telephone contact number 02890 636800.

4.  Midwives
Midwives attend the practice Antenatal Clinic on Tuesday morning. They are available for advice throughout pregnancy and with the care of mother and baby for up to 28 days after birth.

5.  Health Visitor
Health Visitors have a role in preventing illness especially in the young and elderly. They provide health education and monitor health in high risk groups. All children are allocated a Health Visitor until the age of 5 who will advise regarding health issues and immunisations. 



6. Pharmacy
There is a Pharmacy in the centre where prescriptions can be dispensed and advice regarding minor ailments can be obtained.

4.  Counsellor
A Counsellor is employed by the practice to give support with emotional problems such as bereavement, relationship difficulties and stress. Appointments are limited and referral is made via the doctor.

Patients may self refer to:
Social Workers
Occupational Therapists
Chiropodist—(Diabetic Patients)
Physiotherapist



 
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