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Noticeboard

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Please note we are extremely short staffed this week and our receptionists are experiencing a high volume of telephone calls and patient queries.  Your patience is greatly appreciated and staff are answering calls as promptly as they can. 

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Flu Clinics 

If you are entitled to the Flu vaccine, please contact reception to arrange an appointment. 

Surgery opening hours are 8.30 to 12.30 and 1.30 to 6.00 daily

Please note our phone lines close at 5.30pm daily and urgent calls only will be accepted between 5.30pm and 6pm. 

Care Navigation

Our team of Medical Receptionists have been trained to Care Navigate and will ask you some questions about the reason for your appointment.  This will help you receive the RIGHT CARE from the RIGHT PROFESSIONAL at the RIGHT TIME.

Book your own Appointment

Register now to be able to book your appointment with the doctor and/or order your repeat medication on line.

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Ask at reception for details 

We do not provide open access urgent surgeries

 Urgent appointments are available every morning for patients registered with Grove Medical practice and can be booked via the receptionist.

Urgent appointments are for urgent medical problems only

To facilitate this change, prescriptions cannot be ordered before 10.00am     

 

Please ensure you have enough medication to cover bank holidays 

 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:

Beldoc 02890744447

Dalriada 02825663500

 

        Treatment  Room Service

Treatment room opening times are:

    8.30am to 5.30pm          Monday to Thursday 

The treatment room is closed from 12.30 to 1.30 daily.

  

NOTICE TO PATIENTS

If you cannot attend, please remember to cancel your appointment. Thank you 

Practice Failed Appointments Policy

Patients who fail 3 or more appointments and do not contact the surgery will be removed from our practice list. 

Repeat Prescription Re ordering

48 Hours notice is required for all repeat medication and this includes medication on Hospital Discharge letters

Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to reception.083@grovemp.gp.n-i.nhs.uk

or link to computer system

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Confidentiality

Grove Medical Practice Privacy Notice

 Your information, privacy and the Law. How we use your medical records

The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest. Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.

    • This practice is committed to observing the laws on data protection and confidentiality concerning your medical record and all uses and sharing of your information.

    • We share information about you with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and, normally, event by event.

    • Some of your health information (including your name, address, allergies and medications) is automatically copied to the Northern Ireland Electronic Care Record.

    • Some information about you is shared with national screening campaigns such as Flu and Diabetes eye screening.

    • Information about you in non-identifiable form is used to manage the NHS and make payments.

    • Information about you in non-identifiable form is used to check the quality of care provided by the NHS.

    • Information about you in non-identifiable form may be used for medical research. Where identifiable information may be required we will first seek you consent.

    • We will share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.



    

“Common Law Duty of Confidentiality”, common law is not written out in one document like an                         Act of Parliament.

It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made'   or case law.  The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded,    or held in the memory of the professional, must not normally be disclosed without the consent of the patient.          It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstances making disclosure of confidential information lawful are:



    • Where the individual to whom the information relates has consented;

    • Where disclosure is in the public interest; and

    • Where there is a legal duty to do so, for example a court order.



 
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