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Noticeboard



 

Due to the ongoing Coronavirus Pandemic and the high level of demand, Grove Medical Practice is closing it’s doors to the public. 




We have alternative measures put in place and patients will only be brought in after a triage call from the GP. 




If you are contacting us for advice regarding whether u should work or any other Covid-19 related query you MUST ring NHS 111. 




Due to the very high level of demand for prescriptions, all repeat script requests will be STRICTLY 72 hours for dispensing to give us time to process them. We are processing thousands of prescriptions a day. Prescriptions can be ordered through our website or post box which is based outside the surgery shutters. YOU MUST nominate a pharmacy for collection as we can no longer give these out over the counter.




Please understand that our GPs, nurses, Pharmacists and Medical Receptionists are now front line and are working to their full capacity under extremely difficult circumstances and verbal abuse to any member of staff will not be tolerated. They are coming into work, leaving their own families and vulnerable people at home. They are doing this to provide a service to YOU as patients and we would be grateful if you could help us to help you by not attending the surgery. 





We understand the phone lines are busy and are at full capacity but we are doing all we can to answer them as quickly and as promptly as possible. 





Please keep an eye on our website for updates as procedures are changing on a day to day basis and we are adding in measures all the time to facilitate these changes. 



Thank you for your patience and co-operation during these extremely difficult times.


Practice Manager

Paula Douglas

 


 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:


Beldoc 02890744447


Dalriada 02825663500


 


       Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to Reception.Z00083@gp.hscni.net


or link to computer system


https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f


Patients Rights

As a patient you have the right to:

  • Be registered with a GP.
  • Change Doctor easily and quickly.
  • Be offered a health check on joining the Practice.
  • Receive emergency care at any time through a GP.
  • Receive health care on the basis of clinical need regardless of ability to pay.
  • Be given a clear explanation of any treatment proposed. Have appropriate drugs and medicines prescribed.
  • Be referred to a Consultant acceptable to you when the GP thinks it is necessary.
  • Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under legal duty to keep the contents confidential. 
  • Choose whether or not to take part in medical student training.
  • Request a yearly health check if you are 75 years or over.
  • Receive a full and prompt reply to any complaints about the services provided by the Practice.

As a patient of this Practice we expect you to

  • Treat the Doctors and Practice Staff with courtesy and respect.
  • Be punctual for appointments.
  • Give the Practice as much notice as possible if you are unable to keep your appointment.
  • Make more than one appointment if more than one person needs to be seen.
  • Be prepared to make further appointments if you have numerous or complicated problems.
  • Be patient if appointment times are running late—please remember it may be you who needs extra time on another occasion.
  • Ask for a home visit only if illness prevents you attending the Surgery—children can usually be brought safely to the Surgery.
  • Be prepared to see any GP in the Practice.
  • Plan ahead when ordering repeat prescriptions and always use the repeat prescription Line number — (028) 90164800 option 1 this line operates from 8.30am to 5.00pm daily. This number leaves the other lines free for emergencies, appointments and enquiries.
  • Carefully follow the treatment prescribed by your Doctor.

If you wish to make constructive comments, suggestions or complaint please contact the manager or complete a complaint form and leave it at the reception desk or post to practice manager. 



 
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