Grove Medical Practice is launching Care Navigation in May 2019. This new initiative is to help with the current appointment demand for GPs and will offer a better service to our patients.
Care Navigation uses Signposting to help Patients
receive the Right Care
from the Right Professional
at the Right Time
All Reception Staff have been trained to Care Navigate and will ask you some questions about the reason for your appointment. They will follow a protocol and WILL NOT MAKE CLINICAL DECISIONS. All staff adhere to rules of confidentiality at all times.
IF YOU NEED TO SEE YOUR GP
YOU WILL STILL BE ABLE TO DO SO