This Practice considers aggressive behaviour to be any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. In keeping with the rest of the National Health Service we operate a ‘zero tolerance policy’ with respect to the protection of all staff. This means that no abuse of Doctors or Staff is acceptable whether verbal or physical and any patient behaving in this manner may be removed from the Practice list with immediate effect. If necessary the Police will be informed.
The practice do not accept violent patients.