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Noticeboard



 

Due to the ongoing Coronavirus Pandemic and the high level of demand, Grove Medical Practice is closing it’s doors to the public. 




We have alternative measures put in place and patients will only be brought in after a triage call from the GP. 




If you are contacting us for advice regarding whether u should work or any other Covid-19 related query you MUST ring NHS 111. 




Due to the very high level of demand for prescriptions, all repeat script requests will be STRICTLY 72 hours for dispensing to give us time to process them. We are processing thousands of prescriptions a day. Prescriptions can be ordered through our website or post box which is based outside the surgery shutters. YOU MUST nominate a pharmacy for collection as we can no longer give these out over the counter.




Please understand that our GPs, nurses, Pharmacists and Medical Receptionists are now front line and are working to their full capacity under extremely difficult circumstances and verbal abuse to any member of staff will not be tolerated. They are coming into work, leaving their own families and vulnerable people at home. They are doing this to provide a service to YOU as patients and we would be grateful if you could help us to help you by not attending the surgery. 





We understand the phone lines are busy and are at full capacity but we are doing all we can to answer them as quickly and as promptly as possible. 





Please keep an eye on our website for updates as procedures are changing on a day to day basis and we are adding in measures all the time to facilitate these changes. 



Thank you for your patience and co-operation during these extremely difficult times.


Practice Manager

Paula Douglas

 


 If you require urgent treatment when the surgery is closed, contact the Out of Hours service:


Beldoc 02890744447


Dalriada 02825663500


 


       Please order your repeat medication via our website Grovemedicalpractice.co.uk or by e-mail to Reception.Z00083@gp.hscni.net


or link to computer system


https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f


COVID-19 UPDATE FOR PRESCRIPTION ORDERING

Due to the very high level of demand for prescriptions, all repeat script requests will be STRICTLY 72 hours for dispensing to give us time to process them. We are processing thousands of prescriptions a day. Prescriptions can be ordered through our website or post box which is based outside the surgery shutters.

YOU MUST nominate a pharmacy for collection as we can no longer give these out over the counter.

red pills72 Hours Notice is required for all repeat medication

Please ensure you order your medication in good time

There are various methods of ordering repeat prescriptions:

1.  By Telephone - call 028 90164800 after 10.00am daily

2.  Online service using the following secure link to our computer system https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

3.  By post; you can use our prescription re order form

4.  At the Surgery; repeat prescription forms are available at the   reception desk.  Completed forms should be posted in the prescription box located on the reception desk.

If you are on a number of tablets it is helpful if they are all ordered at the same time. 

At least 72 hours notice is required for a repeat prescription.  

*Prescription requests on Hospital letters also require 72 hours notice

**Please do not ask anyone under 16 years to collect a prescription.

*** As the telephone lines can be busy, we would encourage patients who have access to a computer to order their medication using the on line facility.

Only repeat medication can be re ordered using this facility.

 

 
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