Care Navigation

Grove Medical Practice launched Care Navigation in May 2019.  This initiative helps with the current appointment demand for GPs and offers a better service to our patients.  

Care Navigation uses Signposting to help Patients:

  • receive the Right Care
  • from the Right Professional
  • at the Right Time 

All Reception Staff have been trained to Care Navigate and will ask you some questions about the reason for your appointment. They will follow a protocol and WILL NOT MAKE CLINICAL DECISIONS. All staff adhere to rules of confidentiality at all times.

IF YOU NEED TO SEE YOUR GP YOU ARE STILL BE ABLE TO DO SO

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!