Patients Rights

As a patient you have the right to:

  • Be registered with a GP.
  • Change Doctor easily and quickly.
  • Be offered a health check on joining the Practice.
  • Receive emergency care at any time through a GP.
  • Receive health care on the basis of clinical need regardless of ability to pay.
  • Be given a clear explanation of any treatment proposed. Have appropriate drugs and medicines prescribed.
  • Be referred to a Consultant acceptable to you when the GP thinks it is necessary.
  • Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under legal duty to keep the contents confidential. 
  • Choose whether or not to take part in medical student training.
  • Request a yearly health check if you are 75 years or over.
  • Receive a full and prompt reply to any complaints about the services provided by the Practice.

As a patient of this Practice we expect you to

  • Treat the Doctors and Practice Staff with courtesy and respect.
  • Be punctual for appointments.
  • Give the Practice as much notice as possible if you are unable to keep your appointment.
  • Make more than one appointment if more than one person needs to be seen.
  • Be prepared to make further appointments if you have numerous or complicated problems.
  • Be patient if appointment times are running late—please remember it may be you who needs extra time on another occasion.
  • Ask for a home visit only if illness prevents you attending the Surgery—children can usually be brought safely to the Surgery.
  • Be prepared to see any GP in the Practice.
  • Plan ahead when ordering repeat prescriptions and always use the repeat prescription Line number — (028) 90164800 option 1 this line operates from 8.30am to 5.00pm daily. This number leaves the other lines free for emergencies, appointments and enquiries.
  • Carefully follow the treatment prescribed by your Doctor.

If you wish to make constructive comments, suggestions or a complaint please contact the manager or complete a complaint form and leave it at the reception desk or post to practice manager.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!